Our Policies

Registering for a Cambridge class

Registration must be completed through the City of Cambridge. Families may pay by cheque, cash or credit in person, at the Cambridge Centre for the Arts, or by credit on-line at www.cambridge.ca. Before registering on-line, families will need a PIN number which can be set up over the phone at, 519-740-4681 ext 4376.

Refunds and Credits

For Waterloo and Baden classes, A fee of $25.00 will be deducted if cancellation occurs prior to your first class. Refunds for Waterloo and Baden classes when requested up to 24 hours after the first class, are subject to a $50 administration fee. No tuition refunds will be given after this, although credit toward future classes may be issued in exceptional circumstances.

If you are registered through the Cambridge Centre for the Arts, please contact the Centre directly about credits/refunds, either in person, or by calling 519-740-4681 ext 4376.

Make-up Classes

You are welcome to schedule a make-up anytime over the semester. If you find you’ve missed more than 3 classes, contact us and we’ll help you schedule those extra make-ups. Please note that make-ups cannot be carried over to future semesters, and are arranged on a space-available basis only.

Switching Classes

Consistency is important for your child’s learning, so we ask that you try to settle into your class in the first few weeks of the semester as the integral musical community is being established between families and your teacher. However, we understand that sometimes schedules change and nap times shift, etc. Therefore, we will do our best to accommodate your request and find a class that works for you and your child, subject to availability.